The operations manager

Ensuring the quality of service is the primary role of the operations manager, which means guaranteeing timetables are met, handling passenger checks and customer service, comfort and safety, managing risks of service.

Interview :
“The job of Operations Manager primarily involves defining and implementing the company’s load plan on a daily basis. This means checking that the mileage covered and hours of work are tailored to the different transport agreements, whilst conforming with legislation.  It also means managing the staff who provide this service, which makes this both a operational job and a team management role, where social dialogue plays a major part”.

The job of Operations Manager calls for high potential and versatility. The Manager is constantly in touch with the Maintenance Division to ensure vehicle availability.

He is also responsible for cost management. He manages 50% of the operating budget of a transport network.

He discusses transport solutions for the future with local authority representatives.